FAQs

We invite you to explore the sections below to find answers to your questions. If you can't find what you're looking for or if you have additional questions, don't hesitate to contact us. We're always here to help!

1. General Questions

What is your return policy?

We strive for your complete satisfaction with your purchase. Therefore, we accept returns on all items within 14 days of the purchase date. For detailed instructions on the return process, please refer to our Returns page.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow the status of your order on our website or on the carrier's website.

Can I cancel or modify my order?

We understand that changes are sometimes necessary. If you want to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

2. Product Questions

What size should I order?

To ensure you order the right size, we provide a handy size chart for each product on the product page. Please refer to this size chart for detailed sizing information.

What is the material of this product?

You can find information about the material of each product under the "Product Description" section on the product page. If you have further questions about the material, don't hesitate to contact us.

How should I care for this product?

Care instructions for each product are listed under the "Product Description" section on the product page. Following these care instructions is important to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, these will be listed on the product page. If you don't see the color you're looking for, please contact us and we'll do our best to assist you further.

3. Payment Questions

What payment methods do you accept? We offer various payment methods, including credit cards (Visa, MasterCard, American Express), Klarna, PayPal, and Apple Pay.

Do you offer installment payments?

Yes, we offer installment payment options for certain purchases via Klarna. For more information, please refer to our website or contact our customer service.

Is my payment information secure?

Yes, we take the security of our customers' payment information very seriously. All transactions are securely processed, and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long will it take to receive my order?

Delivery time depends on your location and the chosen shipping method. You can find detailed information about shipping times in our shipping policy.

How much does shipping cost?

Shipping costs vary depending on your location and the chosen shipping method. We offer free shipping within the Benelux countries. For more information about shipping costs, please refer to our shipping policy.

Do you offer free shipping?

Yes, we offer free shipping for orders within the Benelux countries. You can find more information about our free shipping policy in our shipping information.

Do you ship to PO Box addresses?

Yes, we do ship to PO Box addresses. Just make sure to provide your complete and accurate shipping address to avoid delays in delivery.

5. Contact Questions

How can I contact customer service?

You can contact our customer service team by sending an email to info@Tryvoll.com or by using the chat function in the bottom right corner of each webpage.

What are your opening hours?

Our customer service is available Monday through Friday, from 9:00 AM to 5:00 PM. We strive to respond to inquiries via chat and email outside these hours as well.

How can I provide feedback?

We greatly appreciate your feedback. You can send us a message via our contact page on our website, or you can send an email to info@Tryvoll.com.

Do you have a physical address?

At this time, we don't have a physical store. We work with a warehouse to keep our operational costs low and offer you the best prices.